Resonance Australia Pty Ltd is committed to protecting your personal information and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why are we collecting it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and other contact numbers.
This Personal Information is obtained in many ways including merchant applications, credit reports, public domain and from third parties. However, where possible, we will try to collect personal. information from yourself.
We collect your Personal Information for the main purpose of providing you with a merchant facility, conducting account maintenance and providing account settlement services. We may also use your Personal Information for secondary purposes closely related to the main purpose if required, and, in circumstances where it is reasonable to do so. An example of this is working with a solicitor or accountant.
We may also use your personal information, with your consent, to provide additional products and services in conjunction with our product partners
When we collect Personal Information we will, unless prohibited by law, explain to you why we are collecting the information and how we plan to use it.
Collection of some of this information is required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. If you provide incomplete or incorrect information we will be unable to provide you with the merchant facility you are applying for.
What Is Sensitive Information?
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the main purpose for which it was obtained
• With your consent; or where required or authorised by law.
Generally, we do not collect sensitive information.
Will You Collect Personal Information from Third Parties?
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such a credit reporting bureau or a government website. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
When and To Who Will We Disclose Your Personal Information?
Your Personal Information will be disclosed in a number of circumstances including the following:
• Third parties such as credit reporting bureau’s where you consent to the use or disclosure; and
• Where required or authorised by law.
How Do We Secure Your Personal Information?
Your Personal Information is encrypted and stored on secure servers in a manner that reasonably protects it from misuse, loss and from unauthorized access, modification or disclosure. No personal information is held offshore.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most
of the Personal Information will be stored in client files which will be kept by us during the tenure of the merchant relationship and for a period of 7 years after termination of contract.
How Do I Access My Personal Information?
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at the
following address:
Resonance Australia Pty Ltd
Suite 305, Level 3, 2 Grosvenor Street
Bondi Junction NSW 2022
Or send an email to: privacy@resonaceaustralia.com
Or call us on: (02) 8774 2555
Resonance Australia Pty Ltd will not charge any fee for your access request. In order to protect your Personal Information, we will require identification from you before actioning any requests.
How We Maintain the Quality of your Personal Information?
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the
information we have is not up to date or is inaccurate, please contact us as soon as practicable on the below number so we can update our records and ensure we can continue to provide quality services to you.
(02) 8774 2555
Will This Policy Be Updated?
This Policy may change from time to time and is available on our website. Resonance Australia Pty Ltd Privacy Policy
How Do I Make an Enquiry or Complaint?
If you have any queries or complaints about our Privacy Policy, please contact us at:
Office Address:
Resonance Australia Pty Ltd
Suite 305, Level 3, 2 Grosvenor Street
Bondi Junction NSW 2022
Email: privacy@resonanceaustralia.com
Phone: (02) 8774 2555
Or you may contact the Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au